Company Information

<p>Introducing Profound: Where Customer Experiences Come First</p><p>Profound is not your average agency. We're an award-winning experience design agency driven by an obsession for crafting solutions that elevate customer experiences to new heights.</p><p>Our approach sets us apart. We're a bit more human, a bit different, and our clients love it. Everything we do is infused with a customer-centric perspective, a philosophy highly valued by notable brands such as Interflora, Unilever, Majestic Wine, WE Fashion, Jewson, Screwfix, B&amp;Q, and many more.</p><p>With over two decades of experience, we've been guiding both B2B and B2C organizations toward creating exceptional customer experiences, making astute technology choices, and preparing for digital transformation. Here's how we typically lend our expertise:</p><ol><li><p><span>Experience and Service Design</span>: We're innovators in crafting remarkable customer experiences through experience and service design.</p></li><li><p><span>Digital Solutions</span>: From websites and mobile apps to customer portals and enterprise-scale eCommerce channels, we empower customers to engage with brands digitally.</p></li><li><p><span>Seamless Integration</span>: We specialize in integrating back-office systems to ensure seamless data flow between business systems.</p></li><li><p><span>Technology Consulting</span>: Our experts help organizations make informed technology choices and modernize to digitally mature effectively.</p></li><li><p><span>Data Strategy and Consulting</span>: We assist in operationalizing data and insights across your organization, shaping data strategies that drive success.</p></li><li><p><span>Continuous Improvement Delivery</span>: Beyond project completion, we provide ongoing support and optimization to enhance digital experiences, all while aligning with customer insights and strategic focus.</p></li><li><p><span>24/7 Support</span>: We stand by you when it matters most, offering round-the-clock support for business-critical customer channels.</p></li></ol><p>Our track record is adorned with multiple awards for our exceptional work in UX and digital transformation. As early adopters of MACH (Microservices, API-first, Cloud-native, Headless) technologies in the UK, we recognized the potential of this modern approach in delivering outstanding digital experiences.</p><p>Discover more about our success stories and insights on our website at <a href="https://www.profound.digital/" target="_new">profound.digital</a>. If you're interested in partnering with us, don't hesitate to reach out on our website, or connect directly with our Founder and CEO, Tim McMillen, on <a href="https://www.linkedin.com/in/tim-mcmillen/" target="_new">LinkedIn</a>. Your journey to redefining customer experiences begins here.</p>