Company Information

**Outsourcing Customer Support Experts - 90+ CSAT**

**Overview:**
HiredSupport is a prominent support-as-a-service provider that leverages the expertise of customer experience (CX) professionals. Specializing in catering to diverse industries such as eCommerce, SaaS, and retail, the company offers comprehensive 24/7 contact center services. These services encompass various channels, including live chat, email, tickets, voice, back-office processing, transcription, data entry, and more.

**Key Highlights:**

1. **CX Expertise:** HiredSupport prides itself on being powered by CX experts, demonstrating a deep understanding of customer experience dynamics.

2. **All-in-One Solution:** The company serves as a cost-effective all-in-one solution for managing day-to-day business operations. This includes handling live chat, emails, tickets, voice calls, back-office processes, transcription, data entry, and other essential tasks.

3. **Focus on CX Improvement:** HiredSupport is dedicated to enhancing customer experience by addressing pain points, reducing operational costs, boosting revenue, and consistently achieving high Customer Satisfaction (CSAT) scores, with a target of 90+.

4. **Availability:** The company operates around the clock, providing 24/7 customer support, 365 days a year.

**Service Offerings:**
- **Live Chat Support:** Engaging customers through real-time chat interactions.
- **Email Support:** Managing customer queries and concerns via email.
- **Ticket Handling:** Efficiently handling support tickets.
- **Voice Support:** Providing assistance through voice calls.
- **Back Office Processing:** Handling backend operations to streamline workflows.
- **Transcription and Data Entry:** Ensuring accurate and timely data management.

**Client Benefits:**
- Improved Customer Experience
- Cost-Effective Solutions
- Increased Revenue
- Enhanced CSAT Scores

In summary, HiredSupport stands out as a customer support outsourcing partner with a focus on delivering exceptional CX. With a comprehensive set of services, including live chat, email support, ticket handling, and more, the company aims to optimize business operations and elevate customer satisfaction scores to 90+.